Privacy Policy

Introduction

Fragrancennscent respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our landscape design services and visit our website.

Information We Collect

When you contact us for landscape design services, we may collect the following types of information:

Personal identification information such as your name, email address, phone number, and mailing address
Property information relevant to landscape design projects
Information you provide in communications with us, including consultation notes and project preferences
Website usage data collected through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

Provide and deliver our landscape design services
Communicate with you about your projects, respond to inquiries, and send updates
Plan, manage, and execute landscape design projects
Improve our website functionality and user experience
Comply with legal obligations and protect our rights
Send marketing communications and promotional materials, where you have consented
Analyze website usage patterns and trends to enhance our services
Detect, prevent, and address technical issues and security threats

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal information for specific purposes
Contract performance: To fulfill our contractual obligations and provide the services you have requested
Legal obligation: To comply with applicable laws and regulatory requirements
Legitimate interests: To operate our business, improve our services, and protect our rights, provided your interests do not override these legitimate interests
Vital interests: To protect your vital interests or those of another person

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist us in operating our business and providing landscape design services, including payment processors, hosting providers, and analytics services
When required by law, court order, or governmental regulation, or to respond to legal processes
In connection with a business transfer, merger, acquisition, or sale of assets, where your information may be transferred to the new entity
With your explicit consent for specific purposes
To protect our rights, property, or safety, or that of our clients, employees, or others, when we believe disclosure is necessary
With business partners for joint marketing activities, where you have consented to such sharing

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit and at rest using industry-standard protocols
Restricted access to personal information on a need-to-know basis
Regular security assessments and monitoring of our systems
Training of employees on data protection and security practices
Procedures for responding to data security incidents

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to access: Request access to and copies of your personal information
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal information under certain circumstances
Right to object: Object to processing of your personal information for specific purposes
Right to withdraw consent: Withdraw consent where processing is based on consent
Right to data portability: Receive your personal information in a structured, commonly used format
Right to restriction: Request restriction of processing under certain circumstances
Right to lodge a complaint: File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the European Economic Area (EEA) to other countries, we implement appropriate safeguards to ensure your information is protected, including:

Standard contractual clauses approved by the European Commission
Transfers to countries with adequacy decisions from the European Commission
Other appropriate safeguards as required by applicable data protection laws

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

The purposes for which we collected the information
Legal, regulatory, or contractual requirements
Our legitimate business interests, such as resolving disputes and enforcing agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

Children's Privacy

Our website and services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website uses various third-party services that may collect information about you. These services include:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to collect information about your interactions with our ads.
Google Ads Remarketing: We use remarketing services to show you relevant ads on other websites after you visit our site. Google and its partners may use cookies to serve ads based on your past visits.
Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Google Maps API: We use Google Maps API to display location information. Google may collect information about your use of maps features, including your location data if you enable location services.

These third-party services have their own privacy policies governing the collection and use of information. We encourage you to review their privacy policies to understand how they handle your information.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

We use different types of cookies:

Essential cookies required for the website to function properly
Analytics cookies that help us understand how visitors use our website
Marketing cookies used to deliver relevant advertisements and track campaign performance
Preference cookies that remember your settings and preferences

You can control cookie preferences through your browser settings or our cookie consent banner. For detailed information about our use of cookies, please see our Cookies Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: onlineY3mxs9K1m
Phone: +1 (239) 643-6124
Address: 12745 Livingston Rd, Naples, FL 34105, United States

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to the address associated with your account, if applicable
Displaying a prominent notice on our website for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.